Privacy Policy

Immersive Agentics respects your privacy.

1. Information We Collect

Account & Contact Information: Name, email address, business name — used to authenticate your account and communicate with you.
Social Media Data: Instagram and Facebook Business profile information, including tokens, posts, media, metadata, and analytics, obtained only with your explicit consent during the OAuth login process.
Usage Data: Actions taken in the app, such as posts published or analytics viewed, to improve service quality.
Support Communications: Messages, emails, or attachments you send to us for support purposes.

2. How We Use Your Information
We use your information to:

Provide and operate the Luma service, including Instagram/Facebook posting and analytics.
Authenticate and maintain your account.
Deliver insights, analytics, and content scheduling tools.
Respond to customer inquiries and technical support requests.
Improve our platform based on user feedback and usage data.

3. Data Sharing & Disclosure
We do not sell your personal information. We may share your data with:

Meta Platforms, Inc. — only as required to operate Instagram and Facebook integrations you authorize.
Service Providers — trusted vendors that provide hosting, analytics, or other services under confidentiality agreements.
Legal Authorities — when required by law or to protect our legal rights.

4. Data Security

Your information is stored on secure, encrypted servers. Access is limited to authorized Immersive Agentics team members. We apply industry-standard security measures to protect against unauthorized access or misuse.

5. Your Rights
You may:

Revoke Luma’s access to your Instagram/Facebook accounts via your account settings at any time.
Request access to, correction of, or deletion of your personal data by contacting privacy@immersivea.com.
Opt out of marketing emails via the unsubscribe link or by emailing us directly.

6. Data Retention

We keep your information only as long as necessary to provide our services or comply with legal obligations. Once you request deletion, we will remove your data from our systems, except where retention is required by law.

7. Updates to This Policy

We may update this policy from time to time. The latest version will always be available at https://immersiveagentics.com/privacy-policy/, with the effective date shown at the top.

8. Contact Us